Frequently Asked
Questions


 

Is the postage cost per item or per order?

  • Kits - The cost of postage is per order. If you order more than one item your postage will not increase.
  • Finishing Service – we charge to post each item.

What are the postal charges?

Kits -

  • UK£5 per order
  • Europe€12 per order
  • USA$20 per order
  • Australia$21 per order
  • South Africa148.00 Rand (ZAR)

Finishing service (this service it not available for US and Australian customers) –
To return your finished item, the postal charges are higher as we send it to you by insured post.

  • UK£7.50 per item
  • Europe€15 per item

How will my order be delivered?

We use Royal Mail

I have ordered this hand painted design before and it isn’t exactly the same.

With our hand painted designs, they are what it says – hand painted.  Therefore there will sometimes be slight variations in appearance.

What is included in my kit?

Your Tallith Bag, Tefillin Bag, Challah Cloth or Yamulke kit will include the design hand painted onto canvas (personalised if applicable), needles, full instructions and all the yarn needed to complete the design.

What do I do if I run short of yarn?

We take great care to make sure you have enough yarn in your kit.  However, everyone stitches differently and occasionally you may run short of yarn.  Please email us with the design number you are stitching, the colour number you are short of (it helps us if you tell us where it appears on the colour key on your canvas e.g. the third shade down on the key), and if possible, how much you think you need to complete the design.  Please remember to include your name and address.  We shall send you the additional yarn required, free of charge and as soon as possible.

How long will it take my order to arrive?

As your order is hand painted please allow up to 28 days for delivery.  If your order will take any longer we will email you to give you an approximate delivery date.

What do I do if I am not happy with my purchase.

Please contact us and we shall do our best to rectify your problem as soon as possible.

Do I need to use a frame?

We would recommend that a hand-held tapestry frame is used to ensure that your needlepoint remains in shape during stitching.  However, if you prefer not to use a frame, try not to pull your stitches too tightly as this will distort the canvas.

What is the best way to use the metallic thread?

As the metallic thread is more delicate than the other threads, you will need to cut slightly shorter lengths as this makes it easier to manage.  We would recommend you use lengths of no longer than 20cms (8 inches).

I have completed a needlepoint but it isn’t one of yours
- can I still use your finishing service?

We are happy to finish your needlepoint for you.  Please follow the instructions on our Finishing Service page.

I love your style, but really don’t want to stitch myself, what can I do?

We can have your design stitched for you.  The price for stitching is –

  • Tallith Bags - £300
  • Tefillin Bags - £200
  • Challah Cloths - £350

Plus the cost of the kit and the finishing.

If you want something else stitched, please contact us for a quote.

I would like my Tallith Bag larger / to add a date / to have Hebrew initials instead of Script / to have block capital initals instead of script.

For any of these please contact us and we will give you a quote.